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Do On-Line Returns Get Inspected Before They Are Put Back On The Website?

A lot of times people are able to pick up sold-out items when the items get re-stocked from returns. You can tell an item is typically a return where there are only a couple of sizes or colors showing back up in the item. However, I've read numerous stories where there is a problem - usually a snag or makeup - with the restocked items. Here is a very, unfortunately, typical story:

"Just a heads up - always check your online merchandise out carefully (esp. on items that were randomly returned)! In the last 3 months or so, I picked up 3 items online that were randomly returned (showed up only on the website in 1 size for 1 item long after it was sold out). Of those 3 ---- 1 had an incorrect hang tag for the size of the item, 1 came with a huge snag on it, and 1 had a band aid stuck to the inside of it."

Reading the band aid story kinda killed breakfast for me. I get mistakes are made but I've read these stories frequently enough over the past year or so to think there is a process problem in the returns department that needs to be addressed.


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